Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.
If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge. As an Apple authorized service provider Computer Advantage can replace your battery under this program.
Eligibility
If your iPhone is in working order and exhibits the symptoms noted above, use the link below to see if it is eligible for this program.
Replacement process
Does your iPhone 5 qualify? If so stop in our stores and if your iPhone 5 fails diagnostic testing we’ll replace your battery. Typically this can be done while you wait.
To prepare your iPhone 5 for the battery replacement process, please follow the steps below:
- Back up your data to iTunes or iCloud
- Turn off Find my iPhone
Note: If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.
Additional Information
Apple may restrict or limit repair to the original country of purchase.
If you believe your iPhone 5 was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund.
This worldwide Apple program doesn’t extend the standard warranty coverage of the iPhone 5.
The program covers affected iPhone 5 batteries for 3 years after the first retail sale of the unit.
Locations:
Sarasota, FL
Monday – Friday
9am – 5:30pm
Saturday
10am – 4pm
Closed Sunday
(941) 351-2415
Newnan, GA
Monday – Saturday:
10am – 8pm
Sunday:
12pm – 6pm
(770) 461-2147
Savannah, GA
Monday – Saturday:
10am – 7pm
Closed Sunday
(912) 920-3440